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Case Management in Addictions and Homelessness
Advance your career with practical, industry-recognized skills.
Case managers are essential in helping individuals and families secure the support they need. In this role, you’ll evaluate each client’s circumstances, develop tailored plans, and connect them to appropriate services. The program prepares you to deliver hands-on assistance while working closely with community organizations, healthcare teams, and social service agencies. Emphasis is placed on practical competencies—such as assessing needs, setting goals, handling crises, and advocating for clients—so you’re equipped to navigate complex systems in a professional, ethical, and inclusive manner.
*Cost reflects available grants.
Online
Self-paced
3 weeks
*28 hours, self-paced with
12 month access
Certificate
Start any time
Register to start
$995
$400
$595
Begin today. Learning that starts when you're ready.
No intake dates, no waiting periods — register and start your learning journey right away.
Complete registration
Register online and complete your initial payment — you're officially enrolled, no semester start dates required.
Access learning platform
Log in instantly and find all course materials, lessons, and assessments ready and waiting for you.
Learn at your own pace
Study when it works for you — pause, resume, and progress on your schedule with no deadlines or fixed class times.
Certificate
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Complete the course & earn a Certificate
Study at Your Own Pace – 100% Online.
Start Anytime!
Why you should take this course?
If you’re passionate about supporting others and want to build a career that makes a difference, this program is the place to start.
In just 3 weeks, you’ll gain practical skills in client assessment, crisis response, and case management—training that’s flexible and designed to fit your schedule. Students with the confidence to step into roles across healthcare, social services, and community organizations.
Your fast-track pathway to a meaningful career begins here.
Your fast-track pathway to a meaningful career begins here.
What you can expect to learn
Discover What It Takes to Thrive in a Case Management Role.
Case management requires compassion, problem-solving, and the ability to guide individuals through complex systems with professionalism and care. Essential skills and considerations include:
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Cultural Sensitivity & Respect: Understanding and valuing the diverse backgrounds, experiences, and identities of clients is essential to building trust.
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Inclusivity: Case managers support individuals of all genders, cultures, and abilities, ensuring services are delivered without bias or discrimination.
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Professional Boundaries & Confidentiality: Maintaining clear boundaries while safeguarding client information in accordance with ethical and legal standards is critical.
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Collaboration & Advocacy: Case managers work across multiple systems—healthcare, social services, housing, and education—requiring strong advocacy and teamwork skills.
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Organization & Documentation: Accurate record-keeping, service planning, and follow-up are central to ensuring clients receive consistent and effective support.
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Crisis Response & Problem-Solving: Many clients face urgent or high-stress situations. Case managers must be adaptable, resourceful, and prepared to respond effectively.
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If you’re compassionate, adaptable, and committed to empowering others, a career in case management can be both challenging and deeply rewarding.
Where This Certificate Can Take You.
At Ontario Skills Institute, we’re here to help you unlock your potential and build the confidence to thrive in your career. As a Specialized Certificate: Case Management in Addictions and Homelessness you can pursue opportunities in:
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Hospitals and Healthcare Settings – supporting patients with care coordination and discharge planning.
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Mental Health and Addiction Services – assisting clients with treatment plans and community reintegration.
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Rehabilitation and Disability Support Programs – helping individuals access resources to live independently.
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Community and Social Service Agencies – connecting clients to housing, employment, and financial supports.
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Youth and Family Services – providing guidance and advocacy for at-risk youth and families in need.
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Nonprofit Organizations – delivering case management services across outreach and support programs.
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Government or Municipal Programs – working with agencies focused on poverty reduction, housing, and community development.
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Education and Employment Support Services – guiding clients through training, skills development, and workforce reintegration.
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Graduates of this course are prepared for meaningful roles where they can coordinate care, advocate for clients, and create pathways to positive change.
Certification included.
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Start the course anytime
Progress through the course at your own pace and and learn about:- Foundations of Case Management and Professional Roles
- Legal and Ethical Frameworks in Client Services
- Client Intake, Assessment, and Goal Planning
- Communication Skills and Cultural Competence
- Crisis Response and Problem-Solving Techniques
- Mental Health, Addiction, and Trauma Awareness
- Documentation and Reporting
- Service Planning, Resource Navigation, and Referrals
- Workshop and Role-Playing Scenarios for Real-World Practice
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Complete the course & receive Certification
Complete your course entirely online at your own pace and earn a certificate to showcase to current or prospective employers.
New students join every week!
We offer leading programs designed to help you succeed.
Video interactions, note-taking, interactive ebooks, self-assessment, certificates, and much more.
Financial Aid
The institution provides financial aid advice to all students looking for ways to pay their tuition.
Advising
Students are encouraged to reach out to us for an advice on their academic progress.
Career Services
Students are assisted with placement and given names and addresses of job opportunities.
Community & Resources
The school's resources community for job postings, connecting with peers and news & updates is available to students.
Frequently asked questions
Are payment plans available?
Yes. Monthly payment plans are available for all certificate programs. You can choose your preferred plan during checkout.
When can I start?
Once your initial payment is processed, you’ll receive your login details by email. You’re welcome to start the program right away or at a time that works best for you.
Is financial aid accepted?
We accept a variety of funding sources, including Better Jobs Ontario,
WSIB, ODSP, Ontario Works, Indigenous Education funding, private student
loans, and RESP.
What's included in tuition?
Your tuition includes complete access to all course materials, 26 hours of comprehensive online training, dedicated student support throughout your program, and your official Ontario Skills Institute certificate upon successful completion.
How long does it take to complete the program?
The duration listed on each program page reflects the minimum estimated
completion time. Since our programs are self-paced, you may take up to
12 months to complete your coursework. Many students finish sooner,
while others choose to move at a more flexible pace that fits their
schedule.
How do I access the learning system? Are there any computer requirements?
Our learning platform is web-based and can be accessed through any major internet browser, including Chrome, Safari, Edge, and Firefox. There is no special software required. A computer or laptop with reliable internet connection and an up-to-date browser are recommended for the best experience.
You may also access the platform on a tablet or mobile device. However, for completing assignments and viewing certain course materials, a laptop or desktop computer is recommended.
You may also access the platform on a tablet or mobile device. However, for completing assignments and viewing certain course materials, a laptop or desktop computer is recommended.
Will I receive a certificate upon completion?
Yes. Upon successful completion of the program, you will receive a digital certificate in PDF format. The certificate can be downloaded for your records, shared with employers as proof of completion, and added to your LinkedIn and other professional profiles.
Can I claim the course costs on my taxes?
The federal government recognizes that the nature of work is changing and that many Canadians need to upgrade their skills to stay competitive.
The Canada Training Credit (CTC) is a refundable tax credit designed to help offset the cost of eligible training programs. For full details, please consult the Canada Revenue Agency (CRA) website.
Key highlights of the Canada Training Credit:
Available to Canadian workers 26 to 65 years old
You must be a Canadian resident who files an income tax and benefit return
You must have paid eligible tuition or training fees to an approved educational institution in the year you claim the credit
The Canada Training Credit (CTC) is a refundable tax credit designed to help offset the cost of eligible training programs. For full details, please consult the Canada Revenue Agency (CRA) website.
Key highlights of the Canada Training Credit:
Available to Canadian workers 26 to 65 years old
You must be a Canadian resident who files an income tax and benefit return
You must have paid eligible tuition or training fees to an approved educational institution in the year you claim the credit
Have a question? Get in touch with us.
Thank you!